Privacy Policy

Effective Date: January 1, 2026

1. Introduction

This Privacy Policy explains how BotBee ("BotBee", "we", "us", or "our") collects, uses, shares, and protects information when you use our website, dashboard, and communication automation services delivered across channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, Web Chat, RCS, and voice. By using our services, you agree to the practices described in this policy.

2. Personally Identifiable Information (PII)

Personally Identifiable Information refers to any data that can be used, on its own or combined with other information, to identify an individual — for example, a name, phone number, email address, or account identifier.

3. Information We Collect

We collect the following categories of information:

  • Account & Business Information — name, company details, billing information, and login credentials.
  • Communication Data — messages, call logs, and interaction history processed through our platform on behalf of your business.
  • Technical Data — IP address, browser type, device identifiers, and usage logs collected automatically.
  • Integration Data — information shared when you connect third-party tools such as WooCommerce, Shopify, or messaging platform accounts.

4. Google Workspace API Data Usage

Where our services interact with Google Workspace APIs, we access only the information required to provide the requested functionality. We do not use any data obtained through Google Workspace APIs to develop, improve, or train any general-purpose automated systems or models, and we do not transfer this data to third parties for advertising purposes.

5. How We Use Information

Information we collect is used to operate and improve our communication features, personalize your experience, maintain platform security, provide customer support, process payments, and meet our legal and compliance obligations.

6. Legal Basis for Processing

We process personal data on the basis of your consent, the necessity of processing to fulfill a contract with you, our legitimate business interests, and compliance with applicable law.

7. Information Sharing and Disclosure

We do not sell personal information. We may share data with trusted service providers who support our operations (such as hosting and payment processing), when required by law, or to prevent fraud and protect the rights and safety of our users.

8. Data Security

We apply encryption, access controls, authentication safeguards, continuous monitoring, and periodic security audits to protect information stored and processed on our platform.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to maintain sessions, remember preferences, and understand how visitors use our site. You can control cookie preferences through your browser settings.

10. Your Data Rights

Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal data, and to withdraw consent for its processing at any time. To exercise these rights, contact us using the details below.

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.

12. International Data Transfers

Where information is transferred across borders, we rely on appropriate safeguards such as standard contractual clauses and comply with applicable data protection frameworks, including GDPR where relevant.

13. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

14. Policy Updates and Acceptance

We may update this policy from time to time. Changes will be reflected by updating the effective date at the top of this page. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

15. Contact Information

If you have questions about this Privacy Policy or how your information is handled, reach out to us: